Troubleshooting & Support

What if watsonx Workshop provides inaccurate or hallucinated responses?

Always review AI-generated content before using it. Accuracy scores are being introduced to help you identify responses that may need verification. If you notice inaccuracies or have feedback, please share it with the team via the Slack feedback channel.

What if I can't find relevant case studies or product information?

watsonx Workskhop is continuously being trained on more datasets, including IBM case studies. If results seem off, report them via the Slack feedback channel.

Can I get help with quoting or CPQ issues?

Not directly. A separate "Ask CPQ" assistant is being considered. For now, use watsonx Workshop to understand pricing models and receive guidance.

Is my data private in watsonx Workshop?

Yes. Sessions are private. No one sees your interactions unless you choose to share them.

Where can I give feedback or request features?

Use the watsonx Workshop feedback Slack channel or attend upcoming watsonx Workshop Live monthly drop-in sessions. Official references may also be appointed to help scale support.

How can I become an official reference for watsonx Workshop?

To become an official reference for watsonx Workshop, please fill out this form. A member of our team will follow up with you. Thank you for being a part of the watsonx Workshop community.

Are there any live opportunities to get my questions answered and hear about the latest product updates?

Yes! We host monthly watsonx Workshop live sessions where you'll have the opportunity to get your questions answered directly by the team, hear real-world sales use cases from peers, and learn about new features and upcoming enhancements. These interactive sessions are designed to keep you informed and engaged.