Context Sources

At the heart of every watsonx Workshop session is our Context Sources which brings together insights from IBM data, product relationships across the IBM portfolio, and real-world case studies. Combined with web search capabilities and in-session learning, watsonx Workshop enables sellers to be confident with the information presented. Context Sources ensures users to always have access to the most relevant, up-to-date information about IBM products, their clients, and more.

IBM Technology Domain & Product Portfolio

At the start of every session, users can select from the Product dropdown of IBM products and technology domains. This selection configures the session context, ensuring content, insights, and examples are tailored to the selected product or domain which helps users to stay focused on what matters most.

IBM Industry Selection

Industry Selection tailors each session to the unique challenges, priorities, and language of a specific industry. By anchoring your session to an industry, watsonx Workshop delivers more relevant insights, examples, and guidance to help users gain confidence in product knowledge for that market.

Adaptive Context

While each session begins with a selected product, real-world scenarios often involve interconnected solutions. Adaptive Context automatically identifies relevant product relationships based on your session, client, and industry, bringing additional IBM products into the experience. This ensures more complete context and deeper insights throughout sessions, enabling a clear understanding of how products work together for client meetings, discovery calls, cold outreaches, and more.

IBM Case Studies

Based on the session context, watsonx Workshop’s Chat will introduce relevant case studies to help illustrate how products are successfully positioned and applied in real-world scenarios. IBM Case Studies context implementation supports clearer, more compelling client conversations.

Web Search

Behind every session lies web search, enabling watsonx Workshop to continuously incorporate current, publicly available information on clients, competitors, and the industries. This ensures sessions are grounded in up-to-date context to help users position products more effectively with confidence and relevance.

Holistic Context Experience

The Studio brings together powerful tools that help users create impactful cold call openers and strengthen product knowledge. The Holistic Context Experience unifies learning within the Studio into the Chat. It uses performance metrics and insights from Client Role Play and the Practice Gym to deliver personalized coaching and actionable feedback throughout the session.

IBM Sales Cloud (ISC) Integration

Under Session Context, users can access ISC data to pull relevant account or opportunity details. This brings in key client information, product and solution context, sales enablement assets, and integrated insights. ISC Integration allows each watsonx Workshop session to be guided by the most relevant, accurate, and up-to-date data available.