Skip to main content

About watsonx Workshop

Interested in learning how we created watsonx Workshop? This section is for you!

How it started…​

watsonx Workshop started as an idea between 2 technical sellers, Kyle Sava & Srajan Dube, who wanted an AI system to prepare them for tough client conversations by throwing them hard technical objections in an AI simulation. They connected with Matt Bateson in the Global Enablement team who had product design expertise along with the enablement training data needed to make the application work. In just 6 weeks, they launched an MVP (minimum viable product) called Clarity.

We started testing Clarity with just 10 sellers in July 2025 as part of the Beta program. The Beta was an unprecedented success, and over the next 6 months, the Beta grew to over 2,500 sellers as more capabilities were added.

In January 2026 the Beta program concluded and Clarity launched globally across IBM with a new name… watsonx Workshop, which represented an exciting shift as we now intend to take the product to clients externally, and of course, it's an honour to be part of the watsonx family of products.

watsonx Workshop will continue to build on early success by putting sellers first and innovating rapidly to maximise value.

The Innovation Culture​

"Culture eats strategy for breakfast."

We live this phrase every day in the watsonx Workshop product team.

Of course it's important to have strategy and establish a clear direction for the product and the team, however, we attribute our success to the culture of innovation and customer centricity.

The dynamic is quite simple:

  • What we do: ALWAYS focusing on the customer - in this case our IBM sellers
  • How we do it: favour speed over perfection

In reality this means we've shipped features with known bugs, said no to requests that don't benefit our core users, designed processes that are optimised for speed (not scale), spent A LOT of time simplifying ideas down to the smallest possible feature set, and probably the most important part - we speak with sellers every day.

The Technology​

We believe in IBM technology, which is why watsonx Workshop is built primarily on watsonx technologies and hosted on IBM Cloud. Favouring speed, we utilise SaaS & serverless architecture where possible - helping us to develop faster and spend less time worrying about scale.

The architecture diagram below shows the core technologies used to build watsonx Workshop (as always, with the users at the top 😊):

watsonx Workshop Architecture

If you have any questions or suggestions for improving the watsonx Workshop architecture, please contact us via the #watsonx-workshop-feedback Slack channel.